Refund Policy

At Method, we are committed to infusing every purchase with joy and peace of mind. We stand behind the quality, design, and performance of our products with confidence. If you are not satisfied with your purchase for any reason, we offer a straightforward and considerate refund process to ensure you are fully supported.

Our Promise: We will handle every refund request fairly, efficiently, and respectfully, ensuring you experience the same level of care that goes into crafting our products.

1. Eligibility for a Refund

To qualify for a refund, please ensure your request meets the following conditions:

  • Timeframe: Refund requests must be submitted within 60 days of the original delivery date.

  • Product Condition: Items must be returned in unused or gently used condition, preferably in their original packaging with all accessories (e.g., pumps, caps) to allow for responsible handling.

  • Proof of Purchase: Please have your original order number or proof of purchase ready to help us locate your order quickly.

2. The Refund Process

We have designed a simple process to make your experience effortless:

  1. Initiate Request: Please contact our customer service team via email at press@methodproductsmall.com. Include your order number and the reason for your refund request.

  2. Receive Instructions: Our team will respond within one business day with specific return instructions, including a return address.

  3. Return the Product: Ship the item(s) back to the address provided. We recommend using a trackable shipping service for your records.

  4. Inspection & Processing: Once we receive and inspect the returned item(s), we will initiate the refund process.

3. Refund Details

  • Processing Time: Refunds will be processed within 5 to 10 business days after we complete our inspection of the returned item(s).

  • Refund Method: All refunds will be issued to the original form of payment used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

  • Shipping Charges: As we offer free shipping on all orders, the original shipping cost is non-refundable. If a return is necessitated by our error (e.g., incorrect or damaged item shipped), we will cover the return shipping cost and issue a full refund.

4. Exceptions

To ensure fairness, please note the following exceptions to our standard policy:

  • Items returned after the 60-day return period.

  • Products damaged due to misuse, improper storage, or accidental damage.

  • Items without valid proof of purchase.

For items damaged in transit or if you received an incorrect item, we sincerely apologize. Please contact us at press@methodproductsmall.com as soon as possible after delivery with relevant photos. We will promptly arrange for a replacement or a special refund without requiring you to return the item.

5. Sustainability Consideration

As a company deeply committed to sustainability, we encourage you to explore product details thoroughly before purchasing. If an item is in perfect condition but simply not the right fit, we kindly suggest considering donation to a local community organization or a friend in need, allowing the product to be used and loved, thereby reducing our collective environmental footprint.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with your request, please do not hesitate to reach out to our Customer Care team at press@methodproductsmall.com. We value your connection and are here to help.

Thank you for choosing Method and for giving us the opportunity to make things right. Your satisfaction is our greatest inspiration.