Customer Service Policy

At Method, our customer service is an extension of our core belief: that every interaction should be positive, effortless, and designed with care. We are dedicated to providing a seamless and joyful experience from the moment you browse our collection to the long-term enjoyment of our products. This policy outlines our commitments to you, reflecting our values of transparency, sustainability, and inclusivity in every aspect of service.

Our Commitment to You

We promise clear communication, thoughtful solutions, and respectful support. Our team is empowered to help, ensuring you feel valued and heard. Your satisfaction and trust are the true measures of our success.

Shipping & Delivery

We are thrilled to offer complimentary shipping on all orders to make your experience as delightful as our products.

  • Order Processing: All orders are carefully hand-picked and packaged within 1-3 business days of receipt.

  • Delivery Timeline: Once your order ships, you can expect it to arrive within a standard delivery window. We partner with trusted carriers to ensure your products reach you safely and efficiently.

  • Order Tracking: You will receive a shipment confirmation email with a tracking number as soon as your order is on its way, allowing you to follow its journey to your doorstep.

  • International Customers: We proudly ship globally. All international orders are processed in USD and will be delivered with the same care and attention as domestic shipments.

Returns & Refunds

We stand behind the quality and performance of our products. If your experience is not perfectly joyful, we are here to help.

  • Return Window: We offer a 60-day return policy from the date of delivery. This gives you ample time to ensure our products are the right fit for your home and routine.

  • Eligibility: To be eligible for a return, items must be in their original, unused condition with packaging intact. We ask this to help us minimize waste and responsibly manage resources.

  • Return Process: Please initiate your return through our customer service team at press@methodproductsmall.com. We will guide you through the simple steps and provide a prepaid return label where available.

  • Refunds: Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds are issued to the original method of payment. Please note that shipping costs for the original order are non-refundable, though as we offer free shipping, this typically applies only in special circumstances.

Contact & Support

Your questions and feedback are essential to us.

  • Primary Contact: For any inquiries regarding orders, products, or policies, our dedicated customer care team is available via email at press@methodproductsmall.com. We strive to respond to all messages within one business day.

  • Comprehensive Support: We are here to assist with order modifications, product recommendations, troubleshooting, or any concerns you may have.

Sustainability in Service

Our environmental responsibility extends to how we serve you. We utilize recycled and minimalist packaging for shipments to reduce waste. Our digital-first communication policy helps conserve paper, and our efficient logistics planning aims to lower carbon emissions. We continuously evaluate our service practices to align with our mission of positive change.

Your Privacy & Satisfaction

We respect your privacy and handle all personal information in accordance with our Privacy Policy. Our goal is to use your information only to enhance your shopping and service experience. We value your loyalty and are committed to ensuring your complete satisfaction with every aspect of your journey with Method.

A Final Note

Thank you for allowing us to be a part of your daily routine. This Customer Service Policy is designed to build trust and clarity, but it is ultimately delivered by people who care. Our team is genuinely passionate about our products and our purpose, and we look forward to assisting you.

Warmly,
The Method Team